Our goal at Kalash Studio is your complete satisfaction with your purchases of our photography services.
In the case of camera failure, or any unforeseen incident that prevents Kalash Studio from shooting on a scheduled date, the client will get a full refund of the deposit when applicable. No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed when the booking was made.
Due to the nature of digital photography and the fact that all photographs may be viewed by the client on our website prior to purchase, once orders have been sent, Kalash Studio has a strict NO REFUND/RETURN/EXCHANGE POLICY. Once a transaction has been completed, it is then considered non-refundable. If a buyer has selected and purchased an incorrect photo, he/she must notify Kalash Studio, before receiving the “incorrect” photograph. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect after the buyer has already received the photograph, or any other reason. If a mistake photo is sent to the buyer, as documented on the invoice, Kalash Studio will send the correct photo to the buyer free of charge.